Return & Refund Policy

At UrbanRovivo, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, items must meet the following conditions:

  • Unworn, unused, and in original condition
  • All original tags attached
  • Original packaging included
  • Proof of purchase required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Final sale or clearance items
  • Items marked as non-returnable
  • Gift cards (if applicable)

Return Process

To initiate a return, please contact our customer service at info@urbanrovivo.com with your order number and reason for return. Our team will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error (wrong item or defective product).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@urbanrovivo.com.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account first, then contact your payment provider. If you still have not received your refund, contact us and we will assist you.

Contact Us

If you have any questions about returns or refunds, please contact us at:
info@urbanrovivo.com
UrbanRovivo
3419 Uncle Genes Way SE, Conyers, GA 30013, United States